General Information

Transactions between you and Postbank are confidential. The trust you place in us is one of our top priorities, and we are therefore conscious of the importance of our obligation to handle your data carefully and protect it from abuse.

The security of your data is ensured by our state-of-the-art Internet technology, which is constantly improved to keep pace with technological enhancements. We therefore use technical and organizational security measures to protect your data – which you entrust to Postbank – against being manipulated, lost, destroyed or accessed by unauthorized persons. Our employees are naturally subject to the particular non-disclosure requirements of Section 5 of the Bundesdatenschutzgesetz (BDSG – German Federal Data Protection Act) and banking secrecy.

Data protection at Postbank takes account of the European Data Protection Standard and specifically incorporates the new German Federal Data Protection Act. The provisions of the Telemediengesetz (TMG – German Tele-Media Act) are relevant for the protection of your personal data when using the Internet.

As you have a right to such information, we will inform you in writing whether we have saved data on you and, if so, which data on the basis of the applicable law. Furthermore, we have compiled information in line with Section 4e German Federal Data Protection Act in a public Directory of Procedures for you. Here you can find clear information on Postbank AG, its management and other details relevant to the processing of personal data in company.

When you visit our Web site, you can exercise your basic right to information self-determination at any time by deciding for yourself whether or not to enter personal information about yourself. However, for some orders, the collection, processing and use of your data cannot be avoided.

In addition, you can also send us encrypted messages by e-mail, or account-related notifications in Online Banking. The protection of your various rights is regulated and essentially guaranteed by the German Federal Data Protection Act and the German Tele Media Act.

Below, we would like to explain to you how we implement these regulations and how you can exercise your rights on our Web Site:

Under the German Federal Data Protection Act, you have the right to

• information on the data we save about you and its use as well as, subject to conditions,
• a right to have this data corrected, blocked or deleted.

Under the German Tele-Media Act, you also have the right

• to withdraw any consent you may have granted to have your Internet user data collected, processed and used at any time without stating reasons as well as
• to inspect any Internet user data saved about you or a pseudonym at any time.

You have free access to all public pages of the Postbank Web site. As an Internet user, you have the option between open access and closed user groups. These can be accessed with special authorization.